"It is a cliché worth recalling when designing software. Ninety percent of users, it is said, use ten percent of the features in a software package. For that vast majority of 'average users,' the other ninety percent of the features only add needless complexity that make the key ten harder to learn. These extra features simply serve to increase the TCO of software deployments and headaches at the helpdesk, not productivity of the business.
"Mozilla is a classic example of a project that has seen the light in recent times and refocused on the all-important ten percent of features. The original Mozilla suite had too many problems for me to attempt to address here, and, for that matter, many of them do not even relate to the point of this piece..."
