SearchEnterpriseLinux: Open Source Bridges Customer Info Gap

[ Thanks to Peter Parker for this link. ]

Athenahealth Inc.'s sales management system, Salesforce.com, and Web-based customer portal, athenanet, couldn't talk to each other, and that communication gap often put customers on hold. That's why Bob Gatewood, CTO of the Waltham, Mass. physician revenue-cycle management services company, had to find a way to marry the two.

"A chance meeting with the CEO of open source CRM vendor SugarCRM would eventually lead to the solution Gatewood needed..."

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• eWeek: Portals Fostering Open-Source Success(Apr 18, 2005)
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• CRM Daily: Open Source CRM Sets Sights on Siebel(Apr 12, 2005)