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SearchEnterpriseLinux: Open Source Bridges Customer Info Gap

May 25, 2005, 11:30 (0 Talkback[s])
(Other stories by Jan Stafford)

[ Thanks to Peter Parker for this link. ]

Athenahealth Inc.'s sales management system, Salesforce.com, and Web-based customer portal, athenanet, couldn't talk to each other, and that communication gap often put customers on hold. That's why Bob Gatewood, CTO of the Waltham, Mass. physician revenue-cycle management services company, had to find a way to marry the two.

"A chance meeting with the CEO of open source CRM vendor SugarCRM would eventually lead to the solution Gatewood needed..."

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