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ZDNet: Linux Support: The Market Share Killer

Oct 06, 2005, 23:30 (9 Talkback[s])
(Other stories by Paul Murphy)

"There are two seemingly very different classes of Linux support: home and business, but both lack for the same thing: emotional and decision support, not technical support.

"For example, I got involved in an email exchange recently with the director of a government office in Ottawa, whose IT troops maintain multiple racks of IBM Xeon servers running Red Hat Linux. In Canabucks (currently about $0.86 US) he's paying Red Hat about $120,000 a year in licensing, has contracted client side support from an outsourcer, and has five of his IT staff committed full time to babysitting the applications, mostly trivial (from a complexity and load viewpoint), running on these machines..."

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