Groklaw: Overview: Initial Results of a Large-Scale Migration Project

"Carlo Daffara sent me a fascinating email about the European COSPA project, that is doing a controlled study of migrations to Free and Open Source software by European governmental administrations. They are measuring and facilitating migrations in a two-step strategy, initially to OpenOffice.org and later to GNU/Linux on the desktops. They already have thousands of desktops migrated, with thousands more planned. The data on switching to OpenOffice.org is very encouraging.

"What have they found so far? What makes the transition work well? Are there steps one can take to improve user acceptance and ease transitional issues...?"

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