LinuxWorld Australia: The Coming Software Revolution
Dec 11, 2005, 13:00 (2 Talkback[s])
(Other stories by Ephraim Schwartz)
"If Marc Benioff, CEO and founder of Salesforce.com, is the
biggest spokesperson for SaaS (software as a service), then Greg
Gianforte, CEO and founder of SaaS CRM competitor RightNow
Technologies, is in the avant-garde of that software revolution,
adding open source to the war on packaged apps. The difference
between the two may offer us a peek into the future of IT
infrastructures.
"RightNow is not as large as Salesforce.com, but it does have
some heavyweight clients. It handles all the online queries for the
Social Security Administration and Medicare Web sites, to name two
examples, and it does it all on a single instance of the MySQL
database..."
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