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LinuxWorld Australia: The Coming Software Revolution

Dec 11, 2005, 13:00 (2 Talkback[s])
(Other stories by Ephraim Schwartz)

"If Marc Benioff, CEO and founder of, is the biggest spokesperson for SaaS (software as a service), then Greg Gianforte, CEO and founder of SaaS CRM competitor RightNow Technologies, is in the avant-garde of that software revolution, adding open source to the war on packaged apps. The difference between the two may offer us a peek into the future of IT infrastructures.

"RightNow is not as large as, but it does have some heavyweight clients. It handles all the online queries for the Social Security Administration and Medicare Web sites, to name two examples, and it does it all on a single instance of the MySQL database..."

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