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LXer: How to Build a Linux Service Business

Feb 22, 2006, 02:30 (0 Talkback[s])
(Other stories by Tom Adelstein)

"By centralizing a ticket tracking system on the Internet you can create a virtual 24 by 7 Linux support business. You'll want to use a combination of VoIP and a global clearing provider for taking payments. A system like this costs pennies to start and has the ability to scale rapidly.

"In the open source software market, you have to provide excellent service and provide easy access to your support personnel. Business people who believe they can built a viable company on unique software alone will fail. Unfortunately, not many successful service models exist and even consultants in this area have a difficult time managing a service-oriented function..."

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