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McAlister: Open Source Software as a Customer Capture Tool

Jul 26, 2006, 01:30 (0 Talkback[s])
(Other stories by Matt McAlister)

"I just started messing around with a product called SugarCRM which is an open source sales contact management tool much like Salesforce.com.

"They've done a really clever thing which is to build a revenue model around the added services rather than try to charge for the core software. You can download the same app that everyone else uses and install it yourself for free. But if you're not up to the installation challenge, you can let them host it for you and get started in about 5 minutes for a $40/month usage fee. They charge more for additional services that larger groups may require..."

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