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CIO: I'm From IT and I'm Here to Help--Part II

Oct 18, 2006, 00:45 (0 Talkback[s])
(Other stories by Bernard Golden)

"A couple of months ago I wrote about an encounter I had with an IT worker that epitomized 'customer disservice.' While the story was lightly anonymized, it was based on a real encounter I had with a member of a state IT organization.

"This week I had the opportunity to speak at GOSCON, a government-oriented open source conference and got a chance to learn about two state IT projects a world away from my previous interaction..."

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