CEO Of Open-Source Software Vendor SugarCRM Speaks Out

"IW: What's your proof that open-source CRM is proving to be a success?

"Roberts: First some background. I came to Silicon Valley in 1995 to write great software. But from an engineering perspective, I felt that the Valley wasn't innovating. Too much of operating budgets was spent on sales and marketing.

"I started looking at things like JBoss. Late in 2003, I started looking at how open source could be applied to enterprise applications just like other pieces of software stack..."

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