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RT Scratches a Trouble-Ticketing Itch

May 23, 2007, 22:30 (1 Talkback[s])
(Other stories by Charlie Schluting)

"RT likely began life as a result of someone's frustration with Remedy. In the open source world, many pieces of software are born out of frustration rather than necessity. Plenty of software may exist, but if a large group of people all agree that no existing packages really meet some fundamental goals, an open source project will emerge."

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