Analysis: Dell Reinventing Itself, But Support Issues Linger

"Dell's efforts to reinvent itself this year through a dramatic break from its direct-sales model, expanded services and new enterprise offerings have shown positive early results, but some users have lingering concerns about the company's supply-chain management and support.

"Weathering an accounting scandal and a slump in profit, founder Michael Dell reclaimed the helm of the company after CEO Kevin Rollins resigned in January. Dell quickly replaced top managers and in May announced plans to lay off 10% of the company's workforce..."

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