What If IT Pay was Performance Based?

" I was caught in the Air France strike last year and could not get out of the country. No one called me to tell me that my flight had been cancelled – not Air France or American Express which had booked the business trip for me. When I called for help to get home I was told I'd have to wait a week – or more – as I was staring as a screen from Orbitz telling me I could leave Paris in three hours if I really wanted to.

"I told the AMEX travel "consultant" this and she told me that Orbitz could not book my flight home. When I suggested she go to the site, she hung up on me! (So I just booked the trip through Orbitz and got home with no problems.) Should Air France and AMEX get paid – well – for this performance?"

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