"These people aren't really even computer users...they are application users who tolerate the computer housing it for them.
"Are we to shoulder the responsibility for computer users who refuse to learn anything beyond a handful of mouse clicks to get their jobs done?
"Absolutely not. However let me illustrate how we can assist those who might show an inkling of interest in their new computing environment. There are some simple things we can do that will make a world of difference.
"During the month of June this year, I presented this situation to 61 different New Linux Users. These were people for whom I was installing Linux and in the process of showing them how their machines worked. Having seen this situation before, I wanted to see how "normal" computer users handled this specific situation."
