"Your operating system, like your braking system in your car, should respond predictably to the commands you give.
"Wait -- and what's this got to do with open source? A lot. It's also got a lot to do with misconceptions (not just the fear-uncertainty-doubt variety), and -- yes -- self-confidence of both end-users and programmers.
"Linux usage -- if not outright, across the board, full time adoption -- has been on a healthy increase for several years. Part of this is undoubtedly due to the focus on new-user friendly distributions (such as Ubuntu, PCLinuxOS, and Mandriva) that make the now rather wide range of hardware supported by Linux "just work" seamlessly. Before we go further: This is a good thing to strive for and make new users aware of."