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Switchvox to Release Major Upgrade: SMB 4.0

Feb 19, 2009, 20:02 (0 Talkback[s])
(Other stories by Ted Stevenson)

""Switchvox has always been great at integrating with other Web applications," Degenhardt said. "Even in the first version of Switchvox, you could push call data out to your own application that could then return back a web address that would then do a little screen pop inside Switchboard" [Switchvox's on-screen user interface]. "No one else is really doing that in the SMB sector."

"This has been greatly expanded in SMB 4.0. "For example, when you call me," Degenhardt said, "it sticks a pin in the map, where you're calling me from. It Googles your name; it pulls up all the articles you're written recently. And it's doing all that as my phone's ringing. So I know when I pick up the phone who I'm talking to."

"Through Notifier, one of the new Windows integration tools in 4.0, Switchvox can track contact data, calendar information, and e-mail—and integrate this information into alerts. "It will tell me, 'Hey, we have an appointment scheduled, and I've got two e-mails from you I haven't read yet, and I have a task assigned—to send you the slide show for this briefing.' "

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