How To Turn Customers Into Pirates

"Meet Mark, an IT guy at a small company who occasionally has to renew licenses for the software utilized by the business. Recently, he had to activate a copy of PaperPort, the scanning and document management software from Nuance. In order to free up another activation slot, he had to uninstall the old one first while being online. Like most activation licensed software, this doesn't always work properly.

"To resolve the issue Mark contacted Nuance's support. To his surprise however, they didn't want to help him straight away, instead asking him to take pictures of the CD in order to prove that the company owned a legitimate copy."

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