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Canonical support

May 29, 2009, 12:04 (0 Talkback[s])
(Other stories by Yann Hamon)

"why we chose to buy support

"The IT insfrastructure has, over the years, become a critical element in a company like ours. Systems that handle the payslips, the websites, the databases, are very costly when they are not working as expected. You may hire the best sysadmin ever, there will always be the case where a problem/bug occurs that he is plainly unable to solve - and where getting help from the community just takes an unacceptable amount of time.

"We purchased support from Canonical to ensure that our road will never be blocked by an unsurmountable bug - and to know that we have a company guaranteeing that the software we deploy will actually work as expected, and that commits itself to fixing it if it doesn't. How we use Canonical support

"I tend to use Canonical support as a very last resort when I really don't know how to solve my problem anymore, or when I have a critical bug that requires a quick fix. This happens fairly rarely, as the support from the community is pretty good - I opened five support cases in the last year."

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