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An Open Letter to Michael Dell: Why I have no choice but return my Ubuntu Inspiron Mini 10

Aug 24, 2009, 18:03 (6 Talkback[s])
(Other stories by Tony Mobily)

"At that point, I actually hoped my computer was faulty -- I must be the only person on Earth who would even hope for that! I persisted and tried a few more times — the little beast would freeze within three and six minutes. Guaranteed.

"I searched online. Mine wasn’t an isolated cases — other people experienced freezes too with Inspiron Mini computer in their stock installation. I wasn’t the only person who’d bought a toaster that only made warm bread.

"Further online research revealed that tech support would have asked me to reinstall GNU/Linux using the install disk that came with the computer. I did just that. Result: it still froze, no improvements.

"That’s when I called the friendly tech support at Dell. This was my very first call to tech support of any kind. The technician, with his happy and broad Indian accent, explained to me how to run the hardware tests, a necessary step before he could pass me on to the Ubuntu specialists."

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