Canonical adds Advanced Ubuntu Service and Support Offering

"Premium Service Engineer (PSE), a new level of support for large enterprises, offers a single point of contact for Canonical’s large customers – enabling a faster response time and faster issue resolution. PSEs have access to all levels of support, including Canonical’s platform engineers.

"“Having a Premium Service Engineer has been vital to getting the level of support we require to improve our operational infrastructure.” said Chief Technology Officer Antonio José Sáenz from Isotrol, a pioneering customer of the PSE service. “As we are involved in the delivery of many open-source projects and ourselves operate a large Ubuntu and Debian server and desktop environment, being able to rely on a dedicated Ubuntu expert from Canonical reduces the pressure of supporting high-profile open-source projects externally and internally.”

Complete Story

Related Stories:

• Checking In On Ubuntu Karmic's Boot Time(Aug 31, 2009)
• Can Ubuntu 9.10 Outperform Mac OS X 10.6?(Aug 31, 2009)
• Supporting And Advocating Insecure Practices(Aug 31, 2009)
• Ubuntu 9.10's New X Based Boot Splash(Aug 28, 2009)
• Canonical Unveils The Ubuntu Software Store(Aug 27, 2009)
• Reading �The Art of Community�(Aug 25, 2009)