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Canonical adds Advanced Ubuntu Service and Support Offering

Sep 04, 2009, 19:34 (0 Talkback[s])

"Premium Service Engineer (PSE), a new level of support for large enterprises, offers a single point of contact for Canonical’s large customers – enabling a faster response time and faster issue resolution. PSEs have access to all levels of support, including Canonical’s platform engineers.

"“Having a Premium Service Engineer has been vital to getting the level of support we require to improve our operational infrastructure.” said Chief Technology Officer Antonio José Sáenz from Isotrol, a pioneering customer of the PSE service. “As we are involved in the delivery of many open-source projects and ourselves operate a large Ubuntu and Debian server and desktop environment, being able to rely on a dedicated Ubuntu expert from Canonical reduces the pressure of supporting high-profile open-source projects externally and internally.”

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