Microsoft apologizes for, but doesn't really fix, software validation snafu

"He then went on to explain that the update to the VLSC site had three major changes, and, although he never came out and blamed these new features, hinted that they are the source of the problem. The site now forces business users to grant permission rights to a reseller before a reseller can access the VLSC on the customer's behalf. The reason for this? Microsoft wants customers to know that they are legally responsible for the terms of the license, even if that license was sold, implemented and administered by their reseller.

"Explains Ligman, "While it may be inconvenient, the customer is legally responsible for the terms and conditions of the agreement and this protects the organization's assets and confirms that a partner is representing on behalf of the customer."

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