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Top 10 Outsourced IT Destinations You Haven't Thought Of

Apr 20, 2010, 20:04 (0 Talkback[s])
(Other stories by Robert McGarvey)

"First of all, let's be clear: India will remain part of your outsourcing strategy and that is despite increasing complaints about rising costs and diminishing work quality, said Stephanie Moore, former Forrester Outsourcing analyst and chief strategist for UST Global, a global IT outsourcer. The reason? No other nation has the massive skilled labor availability that India has and that is that. But the hunt is on for alternative sites and every outsourcer is trolling for new destinations. The surprise is there are so many new to the game. Where to go beyond India, China, the Philippines, and Brazil ― the obvious ABI locales? There are plenty of choices. Kenya - "A location with outstanding promise," said Rahul Singh, a principal of outsourcing advisory firm Pace Harmon. Three new fiber optic cables have gone into Kenya in the past year and, suddenly, there's a nascent call center industry that's winning customers in the US and UK. Nik Nesbitt, CEO of KenCall, said he has 550 employees, mainly college grads, and a customer roster that includes DIREC-TV and UK telecoms. Customers, he said, like the soft lilt of a Kenyan accent; his employee attrition is under 10% per year; and working with him costs 20% less than it would in the Philippines

"Nicaragua - It's not just a Clash album anymore. "It's a great place to have call centers," said Andrew Kokes, vice president of Marketing, the Americas at Sitel, a large operator of outsourced call centers around the world."

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