A Primer - Managed Service Delivery

[ Thanks to fewt for this link. ]

"I firmly believe that systems should be self maintaining. In my career as a Linux Architect, I am always deep in thought; thinking of new ways to improve the environments that I am responsible for managing.

"These thoughts typically lead to the development of new methods to improve service delivery which reduce operations and maintenance costs, and ultimately improve the product that I deliver to my customers (consumers of my delivered services). In my mind, a Linux server is just a tool used to deliver a service.

"When the tool fails, the provided service fails and ultimately; I fail."

Complete Story

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