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The Network is Down, and other things you don't want to hear in a disaster

Oct 22, 2010, 09:04 (0 Talkback[s])
(Other stories by David Lane)

"If you are a Systems Administrator, the refrain the network is down is routine. Depending on the sophistication of your users, it might be a more specific lament, such as the Internet is broken or email is unavailable. If you have really sophisticated users, you might actually get a real error message to work with.

"And if you work in a large organization, the level of sophistication could be all over the map. Computers and the associated networks have become so much a part of our daily life that when they are not available, everything grinds to a halt. But they have also become so user-friendly (to a point) that user training has been eliminated in most companies for all but the most sophisticated applications. End-users are expected to know how to use the standard suite of office automation applications. But rarely are they expected to know more than that. In fact, if you gathered ten random people in a room and asked how the information got from point A to point B, nine of them would look at you blankly and wonder why you were asking them such a technical question."

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