Red Hat, SAP Partner in Joint Support Deal
May 17, 2011, 23:04 (0 Talkback[s])
"Bill-Peter said that in the previous system, communication
between parties occurred via phone and email rather than in a
single shared ticket where history and comments could be view by
"With the new integrated model, customers open one ticket with
SAP, and when Red Hat support is needed the ticket can be routed
directly to Red Hat."