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Red Hat, SAP Partner in Joint Support Deal

May 17, 2011, 23:04 (0 Talkback[s])

"Bill-Peter said that in the previous system, communication between parties occurred via phone and email rather than in a single shared ticket where history and comments could be view by all parties.

"With the new integrated model, customers open one ticket with SAP, and when Red Hat support is needed the ticket can be routed directly to Red Hat."

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