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Before you get locked into Lync, consider open source options

Jul 25, 2011, 11:04 (0 Talkback[s])
(Other stories by Savio Rodrigues)

"As Microsoft's strategy is to grow Lync sales by selling into the Microsoft Office installed base, the first alternative you should consider is Google Apps, a direct cloud competitor of Microsoft's Office 365. Although Google doesn't yet offer a PBX, OnState Communications offers a cloud-based PBX in the Google Apps Marketplace. It also stands to reason that Google will add some degree of PBX capabilities to Google Apps.

"Twilio, a self-described cloud communications vendor, offers a platform to build voice and SMS applications using simple APIs. Twilio also offers an open source phone system through its OpenVBX offering. Twilio is targeted at developers, whereas Lync is a ready-to-use platform for companies. However, systems integrators or managed service providers could take the Twilio APIs and build a repeatable solution that offers much of Lync's capabilities."

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