HowtoForge: Installing OTRS 2.14 (Open source Ticket Request System) on CentOS 4.4

[ Thanks to Falko Timme for this link. ]

"OTRS is a trouble ticket system with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. This How-To is specifically intended to help install and run OTRS (http://www.otrs.org). It is not intended to go over using, configuring, or administering OTRS. For those types of questions, please refer to the OTRS website...

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