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Open Enterprise Interview: Bill Karpovich

Apr 20, 2008, 10:30 (0 Talkback[s])
(Other stories by Glyn Mody)

"GM: How important is your community of users? How do you work with them? What concrete contributions have they made to your products?

"BK: Our community is a huge part of our success. We currently have over 30,000 registered community members and 4,000 active deployments of Zenoss Core. We facilitate collaboration between community members, offer tips and documentation that helps them get the most out of our software, and proactively reach out to them to get their input on our product roadmap and identify industry trends. They also provide us with a lot of wonderful product extensions, many of which we evaluate and build into our enterprise edition. In just the last quarter alone, our community members contributed 11 product extensions..."

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