ZDNN: Win 2000 burns IT managers

[ Thanks to John Gowin for this link. ]

"We all say we won't buy into vaporware, but that's what happened," said Matt Rice, IT manager at US Trust Bank, in Cambridge, Mass. "It has made us a more conservative organization..."

"Regardless of when Windows 2000 ultimately ships, some customers believe Microsoft will find it difficult to live up to the expectations created around the operating system."

"The key to having high customer satisfaction is to underpromise and overdeliver," said Mike Sax, president of Sax Software Inc., in Seattle. Sax is both a partner of Microsoft and a beta tester of Windows 2000. "But (Microsoft) set the bar so high, they can never live up to it."

Complete Story

Related Stories:

• ZDNet: Windows 2000 Reality Check(Sep 29, 1999)
• IDG.net: Microsoft: Bad security, or bad press?(Sep 27, 1999)
• The Economist: Bill's big roll-out(Sep 23, 1999)
• VNU Net: Windows 2000 migration could be costly(Sep 16, 1999)
• Paul Ferris -- Windows 2000: Pizza Express(Sep 14, 1999)
• VNU Net: IBM advises users to be wary of Win 2000(Sep 08, 1999)