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PC Week: Startup Silverback launches novel management service

Mar 01, 2000, 01:46 (0 Talkback[s])
(Other stories by Paula Musich)

"Startup Silverback Technologies Inc.... which calls itself a Management Service Provider, is taking a different application hosting tack by placing the management applications at the customer's site -- thus giving the customer greater control over those applications."

" 'We have an XML middleware architecture that lets us integrate multiple applications, prepackage them and host them at the customer facility, so the customer is less reliant on an Internet connection,' explained John Igoe, president and CEO of the company."

"Here's how it works. Silverback Technologies installs an Intel-based hardware device at the customer site that runs Linux, VPN (virtual private network) software, a database, a Web server and a suite of management applications (including a device discovery engine, an alerting and monitoring engine, security scanning and performance monitoring software)."

"Data gathered by the device is transmitted, via the secure VPN, back to a Silverback data center, where multiple databases aggregate it, track trouble tickets and so on. A portal resides at the customer site that is monitored by Silverback customer care engineers, who also monitor the back-end services running in the data center. Customers access the service through the portal."

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