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InfoWorld: Users are critical of Microsoft's patch for embattled Outlook e-mail program

May 20, 2000, 11:02 (3 Talkback[s])
(Other stories by Brian Fonseca)

[ Note that, at time of posting, the InfoWorld headline for this story says "Oracle" instead of "Outlook" - LT ed. ]

"In a rare mea culpa, Microsoft this week admitted that vulnerabilities in its Outlook e-mail program helped propagate the damaging "I Love You" worm, prompting the software giant to release a free security upgrade to protect users from opening and spreading computer viruses. Yet some observers say that although Microsoft's intention is good, the patch leaves much to be desired."

"Specifically, some analysts and IT managers say the fix is too file-attachment restrictive and impedes such functions as Palm synchronization. Another major gripe of IT managers is the "all or nothing" aspect of its installation, meaning the upgrade cannot be uninstalled without wiping clean the entire Microsoft Office suite and starting from scratch."

"If we were to push something like that to our clients, it would be a nightmare because we'd have to go fix [reinstall] the entire system. It's unwieldy and unreasonable to expect people to do that," said Alex Polomski, network systems manager at the Massachusetts Department of Education, in Malden."

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