"According to a survey commmissioned by BMC and conducted by Forrester analyst Carey Schwaber, the average time to resolve an application problem is 6.9 days for enterprise developers and 6.7 days for software vendors. Ten percent of those problems take 10 days to solve, says the report. Developers spend just over an hour documenting the problem; and, if given that hour back, they'd use it to create enhancements to the application they are working on...
"But there may be more to it than that, when contrasted with another user community: open source developers. For open-source developers, the time reported between bug reports and the community's response is far, far less..."
