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TechRepublic: Supporting Linux in an uncertain future [Gartner]

May 03, 2000, 20:50 (4 Talkback[s])
(Other stories by Robert De Souza)

"The Linux operating system continues to gather backing from major systems and software vendors such as IBM, Compaq, Hewlett-Packard, SAP, and Oracle. This research note looks at how service providers can develop their Linux support strategy in light of the uncertain future of the open-source operating system."

"Key business issue
What are the major trends in product support services and opportunities for product support providers over the next five years?

"Recommendations

  • Type-1 support organizations should offer Linux support to enhance their brand value and heterogeneous support offerings.
  • Type-2 support organizations should either partner with or invest in a specialist Linux vendor (Type 3) to provide cost-effective support.
  • Type-3 specialist Linux vendors should concentrate on building brand through channel proliferation and publicized partnerships and investment from Type-1 and Type-2 support organizations."

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