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GNULinux.com: Customer Service in Open Source

Jul 25, 2000, 18:46 (1 Talkback[s])


Desktop-as-a-Service Designed for Any Cloud ? Nutanix Frame

[ Thanks to Christian for this link. ]

"Most people don't associate customer support with Open Source, thinking that with free or open source software you get what you pay for (nothing). As we have seen in our experiences with Linux and free software, this couldn't be further from the truth."

"The authors of these programs are usually very protective of their work and want to see it flourish. This is why questions to them about their software are usually answered very quickly and why bug fixes can be implemented even quicker! :) Imagine calling Microsoft and asking to talk to one of the developers of Windows because you found a bug you wanted fixed."

"Another great thing about open source software is that you can truly try before you buy. You can download the software (in binary or source code) configure it and see if you like it. If you like what you've found you can often buy support for less than what a comparable closed source application would cost."

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