CNET News.com: Microsoft changes support policies for Windows, Office
Aug 12, 2000, 20:35 (4 Talkback[s])
(Other stories by Michael Kanellos)
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"The Redmond, Wash.-based software giant today announced it
will start to charge for some of the product support that, to
date, has been free. Customers, for instance, will get free
support with Microsoft Office for only two "incidents," or
problems, starting Sept. 14. An incident can involve multiple phone
calls. Currently, Microsoft gives Office customers unlimited free
"Consumers will also get only two free support incidents on
Windows 98 or Windows 2000. Customers now get free, unlimited
support for the first 90 days after installation."
"Windows 95, meanwhile, will move to a "paid-only assistance
model," according to Microsoft."