CNET News.com: Microsoft changes support policies for Windows, OfficeAug 12, 2000, 20:35 (4 Talkback[s])
(Other stories by Michael Kanellos)
"The Redmond, Wash.-based software giant today announced it will start to charge for some of the product support that, to date, has been free. Customers, for instance, will get free support with Microsoft Office for only two "incidents," or problems, starting Sept. 14. An incident can involve multiple phone calls. Currently, Microsoft gives Office customers unlimited free assistance."
"Consumers will also get only two free support incidents on Windows 98 or Windows 2000. Customers now get free, unlimited support for the first 90 days after installation."
"Windows 95, meanwhile, will move to a "paid-only assistance model," according to Microsoft."