InfoWorld: A world with UCITA may allow fine print to outweigh the right thingNov 29, 2000, 21:40 (3 Talkback[s])
(Other stories by Ed Foster)
"The conversation we're about to hear could be occurring right now in real life, except we're going to imagine that a certain law relating to software transactions is already well-established throughout the country."
"Agent: Good day, Firebridge Tires customer service. This is John. How can I help you today?"
"Caller: John, I recently bought a new SUV equipped with your tires. Now I'm seeing on the Internet that people are having accidents because of problems with these tires, so naturally I'm a bit concerned about this."
"Agent: Sir, Firebridge Tires is aware of those reports. I want to assure you we are investigating, and when we identify the people responsible for those reports, we will prosecute them to the fullest extent of the law."
"Caller: Prosecute them? No, you don't understand -- experts are saying that your tires can blow out for no reason. I'm calling because I assumed there might be some sort of recall."