"The conversation we're about to hear could be occurring right
now in real life, except we're going to imagine that a certain law
relating to software transactions is already well-established
throughout the country."
"Agent: Good day, Firebridge Tires customer service. This is
John. How can I help you today?"
"Caller: John, I recently bought a new SUV equipped with your
tires. Now I'm seeing on the Internet that people are having
accidents because of problems with these tires, so naturally I'm a
bit concerned about this."
"Agent: Sir, Firebridge Tires is aware of those reports. I want
to assure you we are investigating, and when we identify the people
responsible for those reports, we will prosecute them to the
fullest extent of the law."
"Caller: Prosecute them? No, you don't understand -- experts are
saying that your tires can blow out for no reason. I'm calling
because I assumed there might be some sort of recall."
