"Every year at OSCON, Tim O'Reilly gives a speech about his
latest views on technology, publishing, and whatever else is on his
mind. At every speech that I've seen, at some point he stops to
explain that one thing he wishes everyone at O'Reilly Media would
understand is that what the company does, how it creates value, is
not primarily by publishing books, but rather by helping
communities come together and communicate with each other.
Publishing is one way that that happens, so are conferences, so are
web sites, creating developer communities, and FOO camps. The point
that I have always taken away from Tim's observation is that it is
important to look deeper into organizations to understand what
really makes them tick. The essential processes may be obscured by
the visible evidence..."