"My recent work with a SugarCRM project showed me, once again,
one great thing about open source software: You aren't limited to
the functionality of a product as delivered.
"In contrast to proprietary software packages, open source
products include the source code, giving you the freedom to modify
the code to better fit your requirements. Yes, having the source
code available moves open source products from off-the-rack to
custom fit, and that works for me just fine..."