"Seamus: What have been some of your biggest
internal conflicts (great geeky feature compare to a grandma usable
browser) in creating Firefox?
"Blake Ross: I think complex software results
from barreling ahead without challenging the status quo. It seems
like everybody I know has trouble finding documents on their
computer, and yet Microsoft Word never improves the file picker,
perhaps because it's so mundane that developers overlook it. Most
of the frustrations I observe among average users occur in these
developer 'blind spots.' Inertia is a formidable opponent..."