"I apologize for going off on a half-baked rant at Ubuntu.
Ubuntu is not perfect, but these kinds of flames generate more heat
than light. I know better, and Iâ€™m sorry.
"What I wish I had done was post something like this:
"'Here's an Ubuntu bug that seems to highlight everything that
frustrates users who are not coders. It seems straightforward and
simple, and yet the response is discouraging. What's going on
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