"Much is rightly made about the quality of open-source software
like JBoss and Red Hat Enterprise Linux. These, however, are
arguably not the source of the quality of the businesses behind
them. Their networks were/are.
"JBoss was doing well before it created the JBoss Operational
Network using Hyperic's software as a foundation. But it was the
Network that dramatically boosted JBoss' renewal rate and ASPs (as
JBoss lead investor David Skok noted in his OSBC 2007