"The ones that are really infuriating, though, are the
“babies” who want you to go through everything in
painstaking detail: I once had to explain how to use a mouse to
close and open windows on the screen. Or rather I once explained
it—the truth is, I was well “outside my support
parameters” at that point. Management wasn’t too happy
when I spent that kind of extra time with people—I was
constantly over budget on time-per-call.
"What finally got me down was just having my head full of other
people’s problems all day long, and then not being able to
get all this trivial stuff out of my head in the evening. Also,
I’ve never been really comfortable on phones. I’d much
rather write an email or meet someone in person: to me the phone is
the worst of both worlds—immediate time pressure on every
reply and no visual contact."