When Bugtracking Systems are Fences, Not Bridges
Dec 12, 2008, 17:03 (1 Talkback[s])
(Other stories by Dag Wieers)
How to Help Your Business Become an AI Early Adopter
[ Thanks to Dag Wieers
for this link. ]
"Comparing this with Debian bugtracking system, I was
notified by the maintainer when the package went into Debian, get
all reported bugs send to me (upstream) and I always took care of
fixing them and marking the bug number in the ChangeLog. Not so for
Ubuntu, and to be fair, not with Fedora, OpenSUSE or Gentoo either.
"Not only is this a lost opportunity, it is a bad service to
both upstream and the user itself. Without a bugtracking system,
users would directly contact upstream. Now with Launchpad users
report their bugs and nothing is done with them. Not by the
maintainer and not by (unaware) upstream. And they are not being
send to Debian (their upstream) either.
"And this is not specific to Launchpad per se, I have similar
remarks for Fedora's bugzilla or OpenSUSE."