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When Bugtracking Systems are Fences, Not Bridges

Dec 12, 2008, 17:03 (1 Talkback[s])
(Other stories by Dag Wieers)

[ Thanks to Dag Wieers for this link. ]

"Comparing this with Debian bugtracking system, I was notified by the maintainer when the package went into Debian, get all reported bugs send to me (upstream) and I always took care of fixing them and marking the bug number in the ChangeLog. Not so for Ubuntu, and to be fair, not with Fedora, OpenSUSE or Gentoo either.

"Not only is this a lost opportunity, it is a bad service to both upstream and the user itself. Without a bugtracking system, users would directly contact upstream. Now with Launchpad users report their bugs and nothing is done with them. Not by the maintainer and not by (unaware) upstream. And they are not being send to Debian (their upstream) either.

"And this is not specific to Launchpad per se, I have similar remarks for Fedora's bugzilla or OpenSUSE."

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