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Open Source Telephony, IVR: Not Just for Voice Developers Anymore

Jan 04, 2011, 21:17 (0 Talkback[s])
(Other stories by Mae Kowalke)

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"Currently, Voxeo is focusing much of its efforts on helping Web developers learn about and utilize open source telephony and IVR. Lots of Web developers that have done little or no work with telephony and IVR applications can nonetheless expand the features of their products by taking a look at this area of open source.

"With open source telephony solutions like the ones offered by Voxeo, Kalsey said, it isn't necessary to understand the inner workings of VoIP, IVR or how phone systems work. This is a tool that can, with relative ease, be used to build telephony features, such as making a phone ring, sending text messages or conducting instant messaging sessions, into their applications.

"Voxeo's audience for IVR solutions like the recently introduced VoiceObjects (News - Alert) on Demand is start-ups or independent developers looking for ways to add value to their products."

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