Three Ways Developers Can Deal With Tough Customers
Nov 15, 2011, 17:02 (0 Talkback[s])
(Other stories by Eric Spiegel)
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"Many developers tend to be very direct, and talk in technical
terms the customer can't comprehend. They sometimes have very
little patience for customers who send mixed message about their
"As a result, many developers (and their projects) go up in
smoke every year as well.
"The fact is, developers are taught how to write code –
NOT how to deal with customers. Over the years, I have worked with
many different types of customers and have learned that each
customer has a different way of working, different expectations
and, frankly, different temperaments.
"That seems obvious enough, yet developers – even seasoned
ones – sometimes look past the interpersonal aspects of
dealing with customers."