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Three Ways Developers Can Deal With Tough Customers

Nov 15, 2011, 17:02 (0 Talkback[s])
(Other stories by Eric Spiegel)


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[ Thanks to James Maguire for this link. ]

"Many developers tend to be very direct, and talk in technical terms the customer can't comprehend. They sometimes have very little patience for customers who send mixed message about their requirements.

"As a result, many developers (and their projects) go up in smoke every year as well.

"The fact is, developers are taught how to write code – NOT how to deal with customers. Over the years, I have worked with many different types of customers and have learned that each customer has a different way of working, different expectations and, frankly, different temperaments.

"That seems obvious enough, yet developers – even seasoned ones – sometimes look past the interpersonal aspects of dealing with customers."

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