Why an open source community beats access to tech supportApr 22, 2014, 23:00 (0 Talkback[s])
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Hesitations people may have when considering whether to use an open source product probably include the fact that you can’t just submit a helpdesk ticket when you run into a problem and expect a response within two business days. Most of the time, no single company or entity exists behind an open source project, like with a proprietary system. Instead open source has communities.
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