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PRNewswire: SteelEye Now Provides Premium 24x7 Online Help Desk Supporting LifeKeeper for Linux

Aug 10, 2000, 20:36 (0 Talkback[s])

"SteelEye Technology Inc., a leading provider of reliability platforms for Linux-based applications, announced today a new service that gives LifeKeeper for Linux customers 24x7 help desk support service as part of its premium support program. Customers now have around the clock access to a dedicated support team of LifeKeeper specialists via email or through a toll free telephone number. The service will assist customers during the installation, configuration, and administration of LifeKeeper for Linux and Application Recovery Kits in the Linux environment."

"Our e-business customers need to keep their Linux-based applications running around the clock," said Boris Geller, VP of marketing at SteelEye. "With this new help desk service, LifeKeeper for Linux customers have access to specialists with extensive experience in supporting LifeKeeper for Linux, Linux systems and applications ensuring availability of high quality support all the time."

"SteelEye's LifeKeeper for Linux maximizes the high availability of clustered Linux systems and applications by monitoring system and application health, maintaining client accessibility and providing uninterrupted data access regardless of where clients reside -- on the corporate Internet, intranet or extranet. LifeKeeper utilizes industry-proven technology to automatically restore application services by either restarting them locally or relocating them to another server in the cluster. This functionality helps LifeKeeper eliminate risks associated with a single point of failure and allows Linux systems to meet the stringent availability requirements of mission-critical operations by creating a fault resilient environment."

Press Release