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LinuxPR: Mission Critical Linux Support Now Available For SGI Linux Systems

Aug 15, 2000, 18:41 (0 Talkback[s])

"SGI Global Services (NYSE: SGI) and Mission Critical Linux, Inc. today announced the availability of unique mission-critical support for SGI systems running Linux. Combining the service technology and engineering expertise of Mission Critical Linux with the enterprise service experience and call management infrastructure of SGI Global Services, Mission-Critical Support for Linux now offers SGI customers the highest level of support available for clients' most essential systems."

"The combination of SGI product and Mission Critical Linux support will deliver a total solution unmatched in the Linux market," said Moiz Kohari, president and CEO of Mission Critical Linux. "SGI customers will not only have investment protection with their data, but also a resource to turn to when high-caliber Linux support problems arise."

"The support offering provides 24/7 monitoring coverage with an on-site response time of two hours or less. An SGI system support engineer will restore equipment to good working condition, including the provision of replacement parts. By deploying the most innovative remote monitoring technology, Secure Service Technology (SST) and Embedded Support Partner (ESP) from Mission Critical Linux and SGI, the alliance will enable a commitment to restore SGI system failures within six hours of notification. Customers will receive accelerated escalation for issues requiring high-level attention, including direct escalation into Mission Critical Linux's team of elite Linux engineers. SGI technical account managers will review customers' system event logs on a daily basis and then recommend appropriate preventative or remedial maintenance to eliminate system issues before they evolve into serious problems."

Press Release